Operate
A service desk that already knows the account.
Most support tools meet the client on day one of support. Luceryn's met them during the bid and ran the delivery — so when the first ticket lands, the scope, the history, and the people are already there.
Replaces the standalone service desk and the onboarding doc nobody updated after go-live.
Tickets, incidents, and problems
Full service management with SLA tracking, priority routing, and an assignment engine that knows who owns what.
Change management
Change requests with AI risk scoring and approval workflows, linked to the projects and systems the change actually touches.
Service catalog and portal
A requester portal and service catalog your clients or staff can self-serve, with a knowledge base that deflects the repeat questions.
CMDB
A configuration database tied to the delivery record — so the asset, the project that installed it, and the tickets against it are one chain, not three systems.
Part of one graph
Support load, delivery health, and pipeline value — per client, in one view.
Because the service desk shares a graph with the CRM and the PMO, leadership can finally see the whole client relationship at once: what you sold them, how delivery went, and what supporting them actually costs. No exports, no reconciliation.